Store Policy

These General Terms and Conditions of Sale govern the sale of merchandise by Aali & Jay LLC ("Aali & Jay LLC" or "we") to you or through the SHOP section of aalijayco.com (the "Site"). The sale is available only for purchases exclusively within the United States, Canada, and Europe. Your use of the Site to purchase merchandise or otherwise, indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale, our Privacy Policy, which is hereby incorporated by reference, other notices which may be posted on the Site, and all applicable laws and regulations. Please read these General Terms and Conditions of Sale carefully before accessing and using this Site. Aali & Jay LLC holds the right to alter, change and amend these terms at any time. 

Placing an Order
You can place your order online through our e-store, www.aalijayco.com. All orders are subject to written acceptance by Aali & Jay LLC. Orders will be confirmed in writing, by e-mail. Once accepted, the order may not be changed or cancelled except as otherwise provided for in this Terms and Conditions or as required by applicable law.

​

Accordingly, Aali & Jay LLC shall not be liable for any error or inaccuracy in the photographs or graphical representations of any products displayed on the aalijayco.com website. Slight variations in color/lighting of the product may happen. We try to the best of our ability to display the colors and details online as close to the piece you will actually receive. If the customer has any questions about the products, they may contact the customer service department by emailing contact@aalijayco.com.

​

Aali & Jay LLC has the right to cancel any order placed by a customer with whom it has had a dispute concerning a prior order, or if Aali & Jay LLC has reasonable ground to suspect that such customer has violated these Terms and Conditions, or is engaged in fraudulent or grey market activities. Aali & Jay LLC also has the right to refuse orders exceeding $2,000.

​

Availability
Aali & Jay LLC reserves the right to change the assortment of items offered on the aalijayco.com website from time to time without prior notice to the customer. Aali & Jay LLC will not be liable if any product is out of stock or otherwise unavailable at the time of placing the order. In the circumstance that any item a customer selects becomes unavailable after confirmation of the order, the customer service unit will inform the customer by phone or e-mail as soon as possible and offer a complete refund if the item will not be restocked. In other cases buyer can request an adjustment to be made and have another style shipped by paying the balance, differential cost via Paypal to contact@aalijayco.com.

Confirmation on orders
In order to process the order, the customer must click the 'complete purchase' option on their computer. Upon confirmation, the order will be submitted to Aali & Jay LLC for processing and may not be changed or cancelled except as expressly provided in these terms and conditions or as required by applicable law.

If using Paypal, the buyer must return to the Aali & Jay LLC website to complete transaction after checking out is completed on Paypal's Page.

Aali & Jay LLC records evidence of all transactions between Aali & Jay LLC and its customers. In the event of a dispute between Aali & Jay LLC and one of its customers relating a transaction conducted on the website or via email, the data recorded by Aali & Jay LLC shall be treated as evidence of the details of the transaction. Buyer will receive a confirmation email with their order number as a confirmation once their order has been received. If an order is returned by the customer, applicable shipping fees (Domestic or International charges) will be deducted from the refund balance even if the order originally qualified for free shipping. Buyer is also responsible for shipping back the item at their own cost. Kindly note, all Clearance, Sale, Markdown items are final sale and are not eligible for return, exchange, replacement.

 

Prices & Payments
The prices of Aali & Jay LLC products are indicated in U.S. dollars, excluding taxes. For U.S. customers, Aali & Jay LLC charges state, county and local tax as required by applicable law. For international customers,  VAT or local sales taxes may need to be paid in your own region before receiving the order.

Aali & Jay LLC reserves the right to modify the price of products offered on the aalijayco.com website at any time without prior notice to the customer. The customer will be charged the prices displayed on the aalijayco.com website at the time the order was confirmed provided that the products are available at that time. The customer is required to pay for any order placed on the aalijayco.com website immediately upon confirmation.

We only accept payment by Paypal, credit charge and debit cards. All orders are payable in U.S. dollars. We accept the following credit, charge and debit cards: American express®, Mastercard®, Visa®, Discover, China UnionPay, Jcb, Diners, Cartes Bancaires, Electron, and Maestro. The customer's credit, charge or debit card will only be charged when their order is dispatched. If any of the products in the order are unavailable, Aali & Jay LLC will only charge the price and taxes for the goods available. We also partnered with Klarna, Affirm, and Afterpay to provide "buy now-pay later" options.

Discount codes conditions vary. Aali & Jay LLC reserves the right to alter this condition anytime.  Promotions/discount codes cannot be applied to past or previous orders. They can only be applied to new orders. Please contact us for the validity of coupons.

Shipping Costs
Products ordered by customers will remain the property of Aali & Jay LLC until Aali & Jay LLC has received full payment there of. If there is any problem with payment, the customer is responsible to return the goods received to Aali & Jay LLC immediately upon request. The customer accepts all risk for the goods (including loss, theft, or damage of any order) upon shipment.

International buyers are responsible to pay all fees associated with importing goods into their home countries. International buyers are also responsible for providing a correct phone number and delivery address during checkout. If a package is returned, or lost in transit, Aali & Jay LLC is not liable and no refunds or replacements will be issued for the shipping fees and product. If the post office returns a package due to "Insufficient Address" the shipping fees will not be refunded. Buyer may contact the post office directly to file a claim for the shipping fees amount. 

If an order qualified for free shipping but is returned by buyer, applicable (whether domestic or international postage) shipping fees will be applied to their balance and deducted from the refund before it is issued back to their original method of payment. Please be sure to track your package once tracking information has been updated in your account and follow up with your local post office for arrival estimates and confirmations. 

​

RETURNS Conditions:

All products must be returned in original packaging with tags/barcodes/boxes in an unused condition within 14 of delivery. Any signs of wear and tear that makes the merchandise not sale-able will be considered final sale and will be returned to buyer at buyers expense. No exceptions. Please be sure not to wear perfume, cosmetics or anything that might stain when trying on products. Failure to follow our returns/exchange procedure will result in a $5.00 fee to cover our labour charge for handling the return/exchange. All returned items will be charged a return fee per item as per our return policy. 

​

LOST ORDERS
It is the customer's responsibility to provide the correct shipping address while placing the order. Once your package has been shipped by our fulfilment center, no changes can be made. You must call the post office or the courier company used to ship your package to arrange and address update. Aali & Jay LLC company or any of its employees will not be responsible for lost packages due to negligence on customers part. No complimentary replacements will be shipped in this case. In the event the package gets misplaced or lost due to an error at our end, we will ship a replacement at no additional cost to the customer. 

NOTE: During the holiday season chances of misplaced and lost packages are higher so we advise customers to continue tracking their packages once the tracking number is made available. Please reach out to your local post office and neighbors first if your package is lost even when the tracking shows as "delivered".  We do not purchase insurance on our packages and will resolve the situation in the best ethical manner. 

​

REFUND POLICY: 
Absolutely no refunds on product or shipping fees will be made under the following circumstances: 
1) Customer fails to return the purchase within our return window.
2) Customer fails to return the product with tags and in an unused condition and original packaging.
3) Customer refused to accept shipment due to unpaid duties/VAT levied by their home country. 
4) Customer sends return at their own expense and the package gets lost or damaged in transit. 
5) Package arrives late due to shipping company delays even though we shipped using the selected service paid for by the customer. 
6) Package tracking shows as delivered but customer claims that it has not been received. 
7) Customer refuses to pay for exchange shipping fees and demands a refund.