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**Please Review the following before completing the Returns Form:

RETURNS Conditions:

All products must be returned in original packaging with tags/barcodes/boxes in unused condition, within 14 days of delivery. Any signs of wear and tear that makes the merchandise not saleable will be considered final sale and will be returned to the buyer at the buyer's expense. No exceptions. Please be sure not to wear perfume, cosmetics, or anything that might stain when trying on products. Failure to follow our returns/exchange procedure will result in a $5.00 fee to cover our labour charge for handling the return/exchange. All returned items will be charged a return fee per item as per our return policy. 

It is the customer's responsibility to provide the correct shipping address while placing the order. Once your package has been shipped by our fulfilment center, no changes can be made. You must call the post office or the courier company used to ship your package to arrange and address update. Aali & Jay LLC company or any of its employees will not be responsible for lost packages due to negligence on customers part. No complimentary replacements will be shipped in this case. In the event the package gets misplaced or lost due to an error at our end, we will ship a replacement at no additional cost to the customer. 

NOTE: During the holiday season chances of misplaced and lost packages are higher so we advise customers to continue tracking their packages once the tracking number is made available. Please reach out to your local post office and neighbors first if your package is lost even when the tracking shows as "delivered".  We do not purchase insurance on our packages and will resolve the situation in the best ethical manner. 

Absolutely no refunds on product or shipping fees will be made under the following circumstances: 
1) Customer fails to return the purchase within our return window (14 days).
2) Customer fails to return the product with tags and in an unused condition and original packaging.
3) Customer refused to accept shipment due to unpaid duties/VAT levied by their home country. 
4) Customer sends return at their own expense and the package gets lost or damaged in transit. 
5) Package arrives late due to shipping company delays even though we shipped using the selected service paid for by the customer. 
6) Package tracking shows as delivered but customer claims that it has not been received. 
7) Customer refuses to pay for exchange shipping fees and demands a refund. 

Image by Fakurian Design

Return(s) Form

Per our Store Policy, items should be returned within 14 days of customer receiving the order. Items should be new, in unused condition and with all tags attached. Aali & Jay LLC will deduct shipping charges from original order amount.


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